Refund policy

 

Returns & Exchanges

At Kesari, every piece is made in small batches by hand. Because of this, we do not offer refunds — instead, we help you find another piece that feels just right through a smooth exchange process.

Exchange window

Exchange requests must be raised within 48 hours of delivery, counted from the timestamp recorded by our delivery partner. Write to us at kesariethnicstore@gmail.com or WhatsApp +91 99723 11340 with your order number.

Condition of the product

To be eligible, the item must be:

• Unused and unworn
• Unwashed
• Returned with original packaging, tags and invoice intact

Items that fail our quality check on arrival will be sent back to you, and the exchange will not be processed.

Unboxing video — required for damage or defect claims

For any claim of damage, defect, wrong item or missing item, please share a continuous, unedited unboxing video showing the sealed package from all sides, including the shipping label, and the parcel being opened in one take. Claims without this video cannot be accepted. We ask for this only to protect you and us from transit-related disputes.

What you can exchange for

• A different size
• A different design of the same value or higher
• A manufacturing defect, damage or wrong item received

If you choose a piece of higher value, the difference can be paid during the exchange. If you choose a piece of lower value, the difference will be issued as store credit.

All exchanges are subject to availability.

Not eligible for exchange

• Customised or made-to-measure pieces
• Altered pieces
• Items marked final sale
• Items returned after 48 hours, or in used, washed or tagless condition
  
  

  Shipping for exchanges

  • Size or design change: return shipping is borne by you. We ship the exchanged piece back at our cost.
  • Defect, damage or wrong item: Kesari arranges and pays for the pickup, and ships the replacement at no cost to you.

  If your size or piece is unavailable

  We'll help you choose something else you love. If nothing feels right, we'll issue store credit valid for 12 months from the date of issue, usable across the entire Kesari store.

  Exceptions — where a refund does apply

  In line with Indian consumer law, we will process a refund to your original payment method in these cases:

  • The piece delivered is defective, damaged in transit, or materially different from what was ordered, and a suitable exchange or store credit is not acceptable to you
  • Your order is cancelled by you before dispatch
  • Your order is cancelled by us due to stock or quality issues
  • Your order is lost in transit and cannot be delivered

  Approved refunds are initiated within [X] working days and reflect in your account as per your bank or payment provider's timeline.

  Cancellations

  Orders can be cancelled before dispatch by writing to [support email]. Once dispatched, an order cannot be cancelled and will be handled under the exchange process above.

  Timelines

  Once your returned piece reaches us and clears quality check, we dispatch your exchange within 3–7 working days.