Shipping policy

Every Kesari piece is checked by hand before it leaves us. Here is what to expect once you place an order.

Dispatch

Orders are dispatched within 3–4 business days of order confirmation. Orders placed on Sundays or public holidays are processed from the next working day.

Made-to-measure and customised pieces follow a longer timeline, which will be communicated to you at the time of order.

Delivery

Once dispatched, delivery typically takes:

  • Metro cities: 3–5 business days
  • Rest of India: 5–8 business days
  • Remote or non-serviceable pincodes: 8–12 business days

These are estimates provided by our courier partners and are not guaranteed. Delays caused by weather, strikes, festivals, regional restrictions or incorrect addresses are outside our control.

Shipping charges

  • Free shipping on all prepaid orders above ₹ 3000
  • A flat shipping fee of ₹ 100 applies to orders below this value
  • Applicable charges are shown at checkout before payment

Cash on Delivery

Cash on Delivery is available across serviceable pincodes in India, subject to:

  • A maximum order value of ₹5,000
  • A non-refundable COD handling fee of ₹100 per order
  • Availability of COD service at your delivery pincode, confirmed at checkout

COD is not available on customised or made-to-measure orders, or on international shipments.

Repeated refusal to accept COD deliveries may result in COD being disabled for that customer or address.

Order tracking

A tracking link is shared by email and SMS once your order is dispatched. Tracking information may take up to 24 hours to become active.

Incorrect address or failed delivery

Please check your address and phone number carefully at checkout. If a shipment is returned to us because of an incorrect address, an unavailable recipient, or refusal to accept delivery:

  • Prepaid orders: we will re-ship at your cost, or refund the order value after deducting shipping charges incurred
  • COD orders: re-shipping will require prepayment

Lost or damaged in transit

If your parcel is lost in transit, or arrives visibly tampered with or damaged, contact us within 48 hours of the delivery attempt with your unboxing video. We will investigate with the courier and resolve it through replacement or refund.

International shipping

We currently ship within India only.